Frequently Asked Questions

  • I need a quote. Whom do I contact?

    We have designated salespeople waiting to help you! Simply fill in the "'Book Appointment" form by clicking here! 

    Alternatively, send us an email at sales@trustwise.co.za or give us a call on 012-065-0026

  • Can I keep my existing number?

    In most cases, you can keep your phone number and transfer it to the TrustWise Solutions system. Inform your sales representative and ensure that this is stated on your quotation and contract.

  • Can I restrict my employees dialing abilities?

    Definitely! If you include our management system in your purchase contract you will be able to:
    -restrict outgoing calls and set times that employees are able to make and receive calls,
    -specify monthly spend limits.

  • How can I contact your office?

    You can contact the office during business hours on 012-065-0026. 

    Our office hours are: Mon-Fri 09:00 - 17:00

  • Are inter-company calls for free?

    We are pleased to say YES! If you phone between the TrustWise devices and system, your calls will be free.

  • Is data used to make a call?

    No, we do not use data to make a call. Our licenses allow the system to run on a GSM network elimination VOIP/data completely.

  • How are fees structured for external calls made?

    All external calls are billed at an affordable per-second billing rate.

Did you know?

  • You have the benefit of free calls between branches/customer's/supplier's if they use the TrustWise Solutions system as well.

  • Many businesses are using our mobile PABX to give employees the opportunity to work remotely wherever they are. The availability of our solution allows staff members to stay productive even when they are not working from the office, as long as they have our Mobile Pabx interface, a GSM connection and our Rugged mobile device.

  • While 3G might be an older technology, 3G networks are far from useless for South African consumers. In fact, 3G works better than 4G in some places, largely due to congestion on the 4G network.

  • Most people only want a good voice signal, the 2G signal happens to be much better at propagating into hard to reach areas like inside buildings, tunnels, basements, etc.